Roger Nem

IT Lead &
Solutions Architect

01

About me

Accomplished and highly motivated IT professional, thriving in fast-paced environments and successfully delivering solutions to a wide array of intricate enterprise projects. I draw on my 16+ years of IT experience to revolutionize IT and business processes and generate triple-digit cost savings and revenue growth.

Proven leader adept at enhancing organizational performance, customer satisfaction, service delivery, and profitability. Passionate about fostering high-performing teams and driving transformative change through innovation and trust.

If you're looking for an innovative leader driving transformative change, cost savings, revenue growth, and high-performance teams, please connect with me.

02

My Experiences

  • May 2024 - Present

    Technical Account Manager

    Amazon Web Services (AWS)

    · Full-time · Hybrid

    United States

    • Amazon Web Services (AWS) is a division of Amazon.com, delivering flexible cloud computing solutions to individuals, businesses, and governments.
    • As a Technical Account Manager (TAM), I provide consultative architectural and operational guidance tailored to Enterprise applications and use cases, helping customers maximize the value they derive from AWS services across their cloud journey.
  • September 2017 - April 2024

    Senior IT Lead | Solutions Architect

    Sony Pictures Entertainment

    · Full-time · Hybrid

    Culver City, California, United States

    • Reported directly to SVP and CIO, leading high-profile security initiatives that significantly reduced vulnerabilities across thousands of assets while enforcing build requirements and transitioning accounts to enterprise-grade privileged access management. Spearheaded a major S/4HANA migration to AWS, completing ahead of schedule and delivering substantial performance improvements. Maintained near-perfect uptime across on-premises and multi-cloud infrastructures, transformed provisioning processes to dramatically reduce deployment timelines, and drove cross-team collaboration that accelerated CI/CD projects well ahead of schedule with full compliance. Earned commendation from the CIO for maintaining a flawless security and compliance audit track record.
  • July 2015 - August 2017

    Principal Solutions Architect

    Nestlé USA

    · Full-time · On-site

    Glendale, California, United States

    • Led the migration of thousands of solutions to AWS and Google Cloud—including large-scale e-commerce platforms and SAP—without any downtime or disruptions. Transformed ticket resolution processes to generate significant annual cost savings, spearheaded the retirement of legacy web containers across global markets resulting in substantial cost reductions, and built cutting-edge CI/CD automation that slashed deployment times from days to minutes while dramatically reducing errors. Architected and implemented what became the world's largest Active Directory, a cornerstone that remains in use today, while delivering dozens of brand projects within budget using Agile and Kanban methodologies.
  • March 2013 - June 2015

    Senior IT Architect (Project Manager)

    Nestlé USA

    · Full-time · On-site

    Glendale, California, United States

    • Architected scalable, highly-available environments that supported millions of daily visitors during one of Brazil's largest marketing campaigns. Safeguarded thousands of digital assets by implementing a handpicked WAF solution that effectively defended against major DDoS attacks. Achieved dramatic cost reductions by strategically transitioning thousands of dedicated solutions into shared platforms, deployed security solutions that significantly reduced attacks across the digital portfolio, and created comprehensive operational documentation and runbooks that surpassed quality standards.
  • January 2011 - February 2013

    System Administrator / DevOps Engineer

    Nestlé Brazil

    · Full-time · On-site

    São Paulo, Brazil

    Entrusted with the most pivotal and visible projects due to unique proficiency, serving as the singular point of contact and acknowledged WAF Subject Matter Expert for the entire Americas region. Earned multiple recognitions for seamlessly migrating thousands of web applications from an end-of-life data center to a new private cloud environment within a tight timeframe without any business disruptions. Implemented automation that drastically reduced database ticket resolution times, advocated centralized solutions that decreased incident resolution times, and led critical security patching efforts across tens of thousands of systems during major vulnerabilities—all while coordinating offshore teams and providing global support across multiple regions.

  • November 2007 - December 2010

    Head of IT and Infrastructure

    Caffe Digital

    · Full-time · On-site

    São Paulo, Brazil

    Started as a System Administrator and was promoted to architect and oversee day-to-day IT operations, leading international teams across the U.S., Europe, and Asia. Spearheaded strategic projects as part of Digital Transformation and international expansion plans, tripling the client base through innovative solutions and custom-built APIs. Championed the development of one of Brazil's largest University Portals that dramatically increased web traffic, secured a major long-term contractual agreement with the largest hardware supplier in Latin America, and instilled a culture of zero waste, team unity, and full engagement across the IT department.

  • February 2005 - October 2007

    IT Manager

    Inteligência Criativa

    · Full-time · On-site

    São Paulo, Brazil

    Began as Chief IT Programmer Analyst and rose to IT Manager, supervising direct reports and managing all facets of IT operations including contract negotiations and international project coordination. Pioneered the nation's first e-commerce solution enabling one-click online purchases that drove consistent revenue growth, reduced project delivery times through agile methodologies, and led the closing of one of the company's largest contracts by automating a national telephone directory registration process.

03

Recommendations

04

Cloud Services

EC2, Image Builder, S3, EBS, EFS, ELB, CloudFront, CloudWatch, SNS, SQS, Lambda, EventBridge, CodePipeline, CloudShell, Direct Connect, VPC, Route53, FSx, Backup, Storage Gateway, AMI, Network & Security, Load Balancing

Multi-Cloud

Amazon Web Services
VMware Cloud
Azure
Google Cloud

DevOps Tools

Terraform < IaaS >
Jenkins
Git
Docker
Kubernetes
Capistrano

Config Mgmt Tools

Ansible
Chef
Puppet
Salt

Programming Languages

PHP, Python, .NET, C#, JavaScript < jQuery, Ajax >, HTML5, CSS3, XML/JSON

Scripting Languages

Bash
PowerShell
VBScript

Operating Systems

Red Hat Enterprise Linux
CentOS
Ubuntu
Windows Servers

Virtualization

VMware
vSphere
NSX
MS Hyper-V

Databases

MySQL, MongoDB, MSSQL Server, Oracle, Postgres, RDS, DynamoDB, Aurora, Cassandra, Firebird

Security

IAM, Secrets Manager, Cognito, GuardDuty, Security Hub, KMS, CrowdStrike, Qualys, Splunk, Imperva and Akamai WAF, CyberArk, OKTA, IDP

Monitoring Tools

Panopta, FortiMonitor, Datadog, Prometheus, Grafana, Nagios, Icinga, Munin

Others

Red Hat Satellite, ServiceNow, CDN, SAP, Apache, IIS, Tomcat, Aviatrix, Control-M, D-Series, Rackspace, Terremark, Kanban/Scrum, JIRA

05

My Certifications

TOTAL

toTop

06

Contact Me

Social | Professional Networks