Roger Nem

IT Lead &
Solutions Architect

01

About me

Accomplished and highly motivated IT professional, thriving in fast-paced environments and successfully delivering solutions to a wide array of intricate enterprise projects. I draw on my 16+ years of IT experience to revolutionize IT and business processes and generate triple-digit cost savings and revenue growth.

Proven leader adept at enhancing organizational performance, customer satisfaction, service delivery, and profitability. Passionate about fostering high-performing teams and driving transformative change through innovation and trust.

If you're looking for an innovative leader driving transformative change, cost savings, revenue growth, and high-performance teams, please connect with me.

02

My Experiences

  • May 2024 - Present

    Technical Account Manager

    Amazon Web Services (AWS)

    · Full-time · Hybrid

    United States

    • Amazon Web Services (AWS) is a division of Amazon.com, delivering flexible cloud computing solutions to individuals, businesses, and governments.
    • As a Technical Account Manager (TAM), I offer consultative architectural and operational guidance tailored to Enterprise applications and use cases, aimed at helping customers derive the maximum value from AWS.
  • September 2017 - April 2024

    Senior IT Lead | Solutions Architect

    Sony Pictures Entertainment

    · Full-time · Hybrid

    Culver City, California, United States

    • Reported directly to SVP and CIO: Sped up a high-profile initiative by two months, securing 10,000+ assets, enforcing build requirements and transitioning accounts to CyberArk, achieving a 25% decrease in vulnerabilities.
    • Successfully obtained AWS Solutions Architect certification, spearheaded the seamless migration of 275 S/4HANA VMs to AWS, reducing server provisioning time to just one hour. Exceeded project expectations with a 2.5-week early completion, ensuring a smooth fiscal year transition and earning recognition for a remarkable 35% performance improvement.
    • Ensured uninterrupted availability by achieving an impressive 99.9% uptime across both on-premises and multi-cloud infrastructures for enterprises.
    • Transformed provisioning processes and documentation, slashing time by 90% and boosting team productivity by 45%.
    • Achieved a remarkable 30% increase in cross-team collaboration through fast engagement, successfully executing CI/CD projects three months ahead of schedule. This exceptional partnership led to a significant 20% reduction in errors and an impressive 100% compliance rate, highlighting my effective project management skills and timely delivery.
    • Successfully conducted security and compliance audits, maintaining a flawless track record of policy adherence and showcasing a strong framework for data integrity, earning commendation from the CIO.
    • Spearheaded highly effective cross-team collaboration, driving a remarkable 30% enhancement in communication and coordination.
    • Transformed architecture designs and DevOps processes, slashing deployment time by 89% and achieving highly secure environments in just one week instead of the previous two-month timeframe.
    • Strategically engaged internal stakeholders monthly to review requirements and challenges, translating insights into visionary strategies that consistently achieved a remarkable 91% satisfaction approval through a comprehensive survey, ensuring exceptional customer outcomes.
  • July 2015 - August 2017

    Principal Solutions Architect

    Nestlé USA

    · Full-time · On-site

    Glendale, California, United States

    • Migrated 5700+ solutions to AWS and Google Cloud, including 1425 e-commerce platforms and SAP, without downtime or disruptions.
    • Transformed ticket resolution processes, resulting in a remarkable 50% decrease and generating a remarkable $225 million in annual cost savings.
    • Spearheaded a cutting-edge and foolproof solution, resulting in the retirement of over 14,000 web containers across 136 global markets, generating an impressive annual cost reduction of $34 million.
    • Led the creation and execution of cutting-edge CI/CD solutions to revolutionize 'one-click' cloud server provisioning. Orchestrated automation for 70% of operations, slashing deployment time from 5 days to just 35 minutes while diminishing errors by an impressive 80%.
    • Successfully managed diverse responsibilities, efficiently maintaining a vast global network of 7000 Windows and Linux VMs across 188 markets, leading to significant annual cost savings of $1 million.
    • Architected and implemented the world's largest Active Directory for nestle.com, a monumental feat that remains a pivotal cornerstone to this day.
    • Successfully delivered over 75 brand projects within budget, utilizing Agile, Kanban, and SDLC methodologies to ensure efficient software development and product delivery.
  • March 2013 - June 2015

    Senior IT Architect (Project Manager)

    Nestlé USA

    · Full-time · On-site

    Glendale, California, United States

    • Architected scalable and highly-available environments, ensuring uninterrupted service and supporting a staggering 5 million daily visitors during Brazil's largest campaign featuring daily $1 million prizes.
    • Safeguarded over 20,000 valuable assets by successfully implementing a handpicked WAF solution, effectively defending Nestlé's digital properties against major DDoS attacks and preserving their unblemished reputation.
    • Achieved a remarkable cost reduction of over 90%, slashing expenses from $43 million to just $3.8 million, by strategically transitioning 4,000+ dedicated solutions into shared platforms.
    • Deployed security solutions, resulting in 82% reduction in attacks against 13,700+ digital assets.
    • Creatively devised the support structure for cutting-edge service offerings and crafted over 120 standard routines for complex procedures and 50 operational runbooks, surpassing quality standards to guarantee consistent and dependable results.
  • January 2011 - February 2013

    System Administrator / DevOps Engineer

    Nestlé Brazil

    · Full-time · On-site

    São Paulo, Brazil

    Entrusted with the most pivotal and prominently visible projects due to unique proficiency. Oversaw service fulfillment, problem resolution, and change management for infrastructure delivery. Supervised staff allocation and project prioritization in accordance with Nestlé’s demand and requirements, coordinating offshore teams and offering 24/7 global support to 116 markets across the Americas, Europe, the Middle East, Africa, and Asia-Pacific regions and to EMEA/APAC infrastructure teams.

    Designated as the singular point of contact and acknowledged Imperva Web Application Firewall (WAF) Subject Matter Expert for the entirety of the Americas region. Simultaneously, conducted installation, configuration, optimization, patching, management, maintenance and system administration of over 5000 Windows and Linux virtual machines.

    • Earned multiple recognition for the seamless migration of 12,000+ web applications from an end-of-life data center to a new private cloud environment within a tight 2-month time-frame, without any disruptions to business operations.
    • Declined database ticket resolution times from 5 days to 1 day by implementing automation for the creation, deletion, backup, and restoration of MSSQL databases.
    • Advocated a centralized repository that contributed to a 25% decrease in incident ticket resolution times.
    • Vastly expanded LAMP solutions and flawlessly migrated 8,000+ LAMP digital assets across vendors within tight deadlines, maintaining 100% availability.
    • Led the effort to patch and enhance security of over 20,000+ systems during the OpenSSL 'Heartbleed' vulnerability, completing the task within a remarkable 2-day time-frame.
  • November 2007 - December 2010

    Head of IT and Infrastructure

    Caffe Digital

    · Full-time · On-site

    São Paulo, Brazil

    Started as a System Administrator, collaborating extensively with cross-functional teams to pioneer cutting-edge IT solutions. Undertook various roles prior to being promoted to architect and oversee day-to-day IT operations that included providing 24/7 client support for mission critical solutions, and leading international teams based in the U.S., Europe and Asia.

    Spearheaded and coordinated strategic projects as part of the Digital Transformation and international expansion plans, participating in technical meetings and performing engineering design evaluations/reviews and works to complete projects within budget and scheduling constrains, supplying advice on most suitable IT choices and training for different systems.

    Stimulated the ZERO waste, ONE team and 100% engagement mindset in the IT department to respond quickly to changing business requirements and to contribute to what consumers and customers valued most.

    • Tripled the client base through innovative solutions, designing and coding state-of-the-art API’s, systems and tools.
    • Revamped apps and executed MVC software design, leading to a remarkable 70% enhancement in overall performance.
    • Decreased by 30% the delivery time of projects by designing solutions for faster development.
    • Secured a contractual agreement valued at $500,000 per month for a duration of 5 years and delivered a B2B solution to the largest hardware supplier in Latin America.
    • Effectively championed the development and implementation of one of Brazil's largest University Portals, resulting in a threefold increase in web traffic, surging from 400,000 to 1.2 million daily visits.
  • February 2005 - October 2007

    IT Manager

    Inteligência Criativa

    · Full-time · On-site

    São Paulo, Brazil

    Began as Chief IT Programmer Analyst, working closely with development and quality assurance teams to create state-of-the-art IT solutions. Succeeded in planning, measuring, and evaluating service level agreements (SLA) and objectives (SLO) of service delivery and significantly improved teamwork, collaboration and performance by establishing agile development methodologies.

    Attained the position of IT Manager supervising 7 direct reports and managing all facets of IT operations, negotiating contracts and deadlines with partners and clients. Responsible for orchestrating national and international project developments, coordinating efforts, driving process enhancements, overseeing system maintenance, shaping IT infrastructure design, and delivering technical support.

    • Pioneered the first e-commerce solution in the nation to allow ‘one-click’ online purchases, driving revenue growth by bringing USD 35,000 monthly over a two-year period.
    • Reduced project delivery time by 30% through agile methodologies.
    • Led to closing one of the company’s largest contracts to date with Yellow Page with the automation of the national telephone directory registration process.

03

Recommendations

04

Cloud Services

EC2, Image Builder, S3, EBS, EFS, ELB, CloudFront, CloudWatch, SNS, SQS, Lambda, EventBridge, CodePipeline, CloudShell, Direct Connect, VPC, Route53, IAM, Secrets Manager, FSx, Backup, Storage Gateway, AMI, Network & Security, Load Balancing

Multi-Cloud

Amazon Web Services
VMware Cloud
Azure
Google Cloud

DevOps Tools

Terraform < IaaS >
Jenkins
Git
Docker
Kubernetes
Capistrano

Config Mgmt Tools

Ansible
Chef
Puppet
Salt

Programming Languages

PHP, Python, .NET, C#, JavaScript < jQuery, Ajax >, HTML5, CSS3, XML/JSON

Scripting Languages

Bash
PowerShell
VBScript

Operating Systems

Red Hat Enterprise Linux
CentOS
Ubuntu
Windows Servers

Virtualization

VMware
vSphere
NSX
MS Hyper-V

Databases

MySQL, MongoDB, MSSQL Server, Oracle, Postgres, RDS, DynamoDB, Aurora, Cassandra, Firebird

Security

Qualys, Splunk, Imperva and Akamai WAF, CyberArk, OKTA, IDP

Monitoring Tools

Panopta, FortiMonitor, Datadog, Prometheus, Grafana, Nagios, Icinga, Munin

Others

Red Hat Satellite, ServiceNow, CDN, SAP, Apache, IIS, Tomcat, Aviatrix, Control-M, D-Series, Rackspace, Terremark, Kanban/Scrum, JIRA

05

My Certifications

TOTAL

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06

Contact Me

Social | Professional Networks