Accomplished and highly motivated IT professional, thriving in fast-paced environments and successfully delivering solutions to a wide array of intricate enterprise projects. I draw on my 16+ years of IT experience to revolutionize IT and business processes and generate triple-digit cost savings and revenue growth.
Proven leader adept at enhancing organizational performance, customer satisfaction, service delivery, and profitability. Passionate about fostering high-performing teams and driving transformative change through innovation and trust.
If you're looking for an innovative leader driving transformative change, cost savings, revenue growth, and high-performance teams, please connect with me.
May 2024 - Present
United States
September 2017 - April 2024
Culver City, California, United States
July 2015 - August 2017
Glendale, California, United States
March 2013 - June 2015
Glendale, California, United States
January 2011 - February 2013
São Paulo, Brazil
Entrusted with the most pivotal and prominently visible projects due to unique proficiency. Oversaw service fulfillment, problem resolution, and change management for infrastructure delivery.
Supervised staff allocation and project prioritization in accordance with Nestlé’s demand and requirements, coordinating offshore teams and offering 24/7 global support to 116 markets across the Americas, Europe, the Middle East, Africa, and Asia-Pacific regions and to EMEA/APAC infrastructure teams.
Designated as the singular point of contact and acknowledged Imperva Web Application Firewall (WAF) Subject Matter Expert for the entirety of the Americas region.
Simultaneously, conducted installation, configuration, optimization, patching, management, maintenance and system administration of over 5000 Windows and Linux virtual machines.
November 2007 - December 2010
São Paulo, Brazil
Started as a System Administrator, collaborating extensively with cross-functional teams to pioneer cutting-edge IT solutions.
Undertook various roles prior to being promoted to architect and oversee day-to-day IT operations that included providing 24/7 client support for mission critical solutions, and leading international teams based in the U.S., Europe and Asia.
Spearheaded and coordinated strategic projects as part of the Digital Transformation and international expansion plans, participating in technical meetings and performing engineering design evaluations/reviews and works to complete projects within budget and scheduling constrains, supplying advice on most suitable IT choices and training for different systems.
Stimulated the ZERO waste, ONE team and 100% engagement mindset in the IT department to respond quickly to changing business requirements and to contribute to what consumers and customers valued most.
February 2005 - October 2007
São Paulo, Brazil
Began as Chief IT Programmer Analyst, working closely with development and quality assurance teams to create state-of-the-art IT solutions.
Succeeded in planning, measuring, and evaluating service level agreements (SLA) and objectives (SLO) of service delivery and significantly improved teamwork, collaboration and performance by establishing agile development methodologies.
Attained the position of IT Manager supervising 7 direct reports and managing all facets of IT operations, negotiating contracts and deadlines with partners and clients.
Responsible for orchestrating national and international project developments, coordinating efforts, driving process enhancements, overseeing system maintenance, shaping IT infrastructure design, and delivering technical support.
"I've worked with Roger for close to five years and he's an incessantly hard worker with a great ability to translate complicated business requirements into workable infrastructure solutions. I think Roger would be an asset to any organization."
"I had the pleasure of knowing Roger for 5 years professionally and my word he is so talented. A great mentor, teacher, SME who understands the requirements precisely and very passionate in problem solving and help team to see success. He has this amazing capability of explaining complex technical subject in a simpler manner and always saw the big picture.
It was a great pleasure working with him. Wishing all the best!"
"Roger is a professional, enthusiastic, hard-working individual who goes beyond the call of duty to resolve issues. His analytic, troubleshooting, technical, communication and people skills are all extremely strong and his perseverance and dedication to the job are exemplary. Roger has had a huge positive impact on our team in a short time and despite being new to the position/group, has always been able to resolve all issues. Despite the heavy workload of his team, he always manages to make himself available for critical issues. He has a "never quit" attitude which has allowed him to resolve problems where others would have escalated or had to seek assistance. I strongly recommend Roger to anyone seeking a dedicated professional with strong hard and soft skills and a wonderful attitude."
"I've had the pleasure of working with Roger for several years now. He is a consummate professional and an asset to any organization that values quality. Over the past four years, I have observed Roger work diligently in the creation of various service offerings, solution designs, and high level project management and support of key promotions for Nestlé.
I consider it a bonus whenever Roger works with any of the teams I manage."
"I had a pleasure of working with Roger at Nestle on the multiple development projects. Roger has a great problem solving skills and very detail oriented. The solutions he proposed and developed are currently being used at Nestle's business and operations very successfully. Roger is extremely technical and innovative with his proposed solutions, he learns new concepts really fast and is very easy to work with. Roger is very responsible, I never had to worry about him completing his development portions on the projects that we worked together. I am looking forward to working with Roger on the future projects at the different company."
"Roger is very technical and has broad knowledge in Linux as well as Microsoft environment. His web development and infrastructure experience has given him the advantage to build reliable solutions and implement projects. He continuously keep himself informed on the latest technologies and keen to develop or integrate new solutions to improve current services."
"Roger is a delight to work with. He has the ability to break down the most complex problems in a comprehensive way. His contribution and support to our team has been vital to our operations and success."
"A consummate professional, Roger has been a pleasure to work with over a period of several years. He has a keen enthusiasm for learning new technologies and became highly proficient with Linux technologies. I wouldn't hesitate to work with Roger again if the opportunity arose."
"I've had the pleasure of knowing Roger for almost 13 years both personally and professionally. In this time period I owned a business with Roger and his brother Alan and found the experience of working with them to be great! He is a hard worker, trustworthy and on top of it extremely bright."
"Roger is a results focused professional. He closely follows up issues and shows accountability in the resolution of problems. Roger also shows proactive cooperation by working with agencies and orienting them beyond the expectations on the project. Roger, muito obrigado and keep up the excellent work!"
"Roger has been a saviour to us and resolving many of the issues we have had in a timely manner. Roger is always readily available to go above and beyond the call of duty to get an issue fixed. He is very easy to work with, reliable and very good at what he does. I would recommend Roger to any team as his personality meshes well with anyone. A great guy to have in your camp."
"Roger is a dedicated profissional with an amazing capability of understanding the business needs of Clients and transform this in results. Fully commited with results. I recomend him for any one."
"‘Ridiculously efficient’ is the phrase that comes to mind when I think about Mr. Roger Nem."
"Roger is a highly skilled professional with extensive experience in systems analysis and development."
"Roger is a professional with vast knowledge in IT, always staying updated on new technologies, and consistently delivering projects within the stipulated deadlines. A remarkable professional."
"Roger is a competent and responsible professional who masters the requirements of a project involving web programming and web design."
"Excellent professional with extensive experience in development. Highly recommend!"
"I worked with Roger at Duosystem, and I can affirm that he is an excellent professional, committed to his duties, dedicated, calm, patient in teaching, and has an excellent relationship with everyone."
"When I send a project to Roger, I am at ease. He has never missed a deadline, and his programming is problem-free. He is an exemplary professional, and I hope to have him continue providing services to my company."
"The service provided by Roger has always been excellent. He has high understanding of the area. All the explanation are very consistent and the the job was finished on time."
"Roger is a highly skilled IT professional and an excellent team player who has greatly lead teams around the world and who likes to share knowledge with people. He is always trying to find the best alternative and solution so companies and clients can achieve outstanding results. He is very responsible, compromised and dedicated."
"Great employee, meets deadlines, has good relationships with colleagues, organized, and focused."
EC2, Image Builder, S3, EBS, EFS, ELB, CloudFront, CloudWatch, SNS, SQS, Lambda, EventBridge, CodePipeline, CloudShell, Direct Connect, VPC, Route53, IAM, Secrets Manager, FSx, Backup, Storage Gateway, AMI, Network & Security, Load Balancing
Amazon Web Services
VMware Cloud
Azure
Google Cloud
Terraform < IaaS >
Jenkins
Git
Docker
Kubernetes
Capistrano
Ansible
Chef
Puppet
Salt
PHP, Python, .NET, C#, JavaScript < jQuery, Ajax >, HTML5, CSS3, XML/JSON
Bash
PowerShell
VBScript
Red Hat Enterprise Linux
CentOS
Ubuntu
Windows Servers
VMware
vSphere
NSX
MS Hyper-V
MySQL, MongoDB, MSSQL Server, Oracle, Postgres, RDS, DynamoDB, Aurora, Cassandra, Firebird
Qualys, Splunk, Imperva and Akamai WAF, CyberArk, OKTA, IDP
Panopta, FortiMonitor, Datadog, Prometheus, Grafana, Nagios, Icinga, Munin
Red Hat Satellite, ServiceNow, CDN, SAP, Apache, IIS, Tomcat, Aviatrix, Control-M, D-Series, Rackspace, Terremark, Kanban/Scrum, JIRA